NEWBE - Outbound External Call Issues
Identified - The problem has been identified and a resolution is being worked on. In the meantime a temporary fix has been implemented. Outbound calls are now working.
Feb 13, 2026 - 19:48 EST
Update - We are continuing to investigate this issue.
Feb 13, 2026 - 15:35 EST
Investigating - There is a partial outage with some external outbound calls at NEWBE. We are working with our phone provider to identify and resolve this issue.
Feb 13, 2026 - 15:35 EST
NEWBE - Network Connection Issues
Investigating - Network Operations is currently investigating reports of slow network connections at NEWBE. This is affecting internal and external resources such as printers appearing offline, websites loading slow or freezing, and Beacon not loading.
Jan 23, 2026 - 13:03 EST
Uptime over the past 90 days. View historical uptime.
IBBIS Operational
EIS Operational
CASI Operational
Server Infrastructure Operational
Network Operational
Telephony Operational
VPN\Wireless Operational
NEWBE Operational
North Florida Operational
90 days ago
100.0 % uptime
Today
CIVI Operational
90 days ago
100.0 % uptime
Today
ALACH Operational
90 days ago
100.0 % uptime
Today
CHIEF Operational
90 days ago
100.0 % uptime
Today
SUWA Operational
90 days ago
100.0 % uptime
Today
PUTN Operational
90 days ago
100.0 % uptime
Today
VALD Operational
90 days ago
100.0 % uptime
Today
DC1 Operational
90 days ago
100.0 % uptime
Today
JONES Operational
90 days ago
100.0 % uptime
Today
South Florida Operational
90 days ago
99.99 % uptime
Today
HERN Operational
90 days ago
100.0 % uptime
Today
INVER Operational
90 days ago
100.0 % uptime
Today
CITR Operational
90 days ago
100.0 % uptime
Today
MARI Operational
90 days ago
99.97 % uptime
Today
VIL Operational
90 days ago
100.0 % uptime
Today
SPH Operational
90 days ago
100.0 % uptime
Today
TMP Operational
90 days ago
100.0 % uptime
Today
First Coast Operational
90 days ago
100.0 % uptime
Today
FICO Operational
90 days ago
100.0 % uptime
Today
PAL Operational
90 days ago
100.0 % uptime
Today
FRU Operational
90 days ago
100.0 % uptime
Today
FLE Operational
90 days ago
100.0 % uptime
Today
SAINT Operational
90 days ago
100.0 % uptime
Today
Georgia Operational
90 days ago
100.0 % uptime
Today
GATL Operational
90 days ago
100.0 % uptime
Today
NEGA Operational
90 days ago
100.0 % uptime
Today
SOCR Operational
90 days ago
100.0 % uptime
Today
LAW Operational
90 days ago
100.0 % uptime
Today
CMI Operational
90 days ago
100.0 % uptime
Today
ALP Operational
90 days ago
100.0 % uptime
Today
North Alabama Operational
90 days ago
100.0 % uptime
Today
NALA Operational
90 days ago
100.0 % uptime
Today
MARS Operational
90 days ago
100.0 % uptime
Today
CULLM Operational
90 days ago
100.0 % uptime
Today
MORG Operational
90 days ago
100.0 % uptime
Today
SHOL Operational
90 days ago
100.0 % uptime
Today
ATH Operational
90 days ago
100.0 % uptime
Today
MAD Operational
90 days ago
100.0 % uptime
Today
ATT Operational
90 days ago
100.0 % uptime
Today
LOG Operational
90 days ago
100.0 % uptime
Today
OWENS Operational
90 days ago
100.0 % uptime
Today
Central Alabama Operational
90 days ago
100.0 % uptime
Today
BIRM Operational
90 days ago
100.0 % uptime
Today
TUSC Operational
90 days ago
100.0 % uptime
Today
ANNIS Operational
90 days ago
100.0 % uptime
Today
TSC Operational
90 days ago
100.0 % uptime
Today
LED Operational
90 days ago
100.0 % uptime
Today
PELHAM Operational
90 days ago
100.0 % uptime
Today
Coastal Alabama Operational
90 days ago
100.0 % uptime
Today
MOBI Operational
90 days ago
100.0 % uptime
Today
BALD Operational
90 days ago
100.0 % uptime
Today
FOL Operational
90 days ago
100.0 % uptime
Today
South Alabama Operational
90 days ago
99.98 % uptime
Today
MONT Operational
90 days ago
99.92 % uptime
Today
EAST Operational
90 days ago
100.0 % uptime
Today
WIRE Operational
90 days ago
100.0 % uptime
Today
PAT Operational
90 days ago
100.0 % uptime
Today
COL Operational
90 days ago
100.0 % uptime
Today
NEWBE Guest Network Operational
90 days ago
100.0 % uptime
Today
HemaConnect Operational
90 days ago
100.0 % uptime
Today
Auto Dialer Operational
90 days ago
100.0 % uptime
Today
RingCentral Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DC1 Office Network Maintenance Feb 27, 2026 07:00-08:00 EST

We will be upgrading the software on the network switch in the DC1 office space.
Network will bounce while installing the updated software.
Posted on Feb 25, 2026 - 11:57 EST

SNT - Network Maintenance Feb 27, 2026 07:00-08:00 EST

We will be upgrading the software on the network switch. This will cause a momentary outage while the switch reboots and installs the updated software.
Posted on Feb 25, 2026 - 16:23 EST

WIRE - Lumen Scheduled Maintenance Mar 11, 2026 01:00-06:00 EDT

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to replace faulty hardware and is required in order to resolve a network condition and prevent potential unplanned service interruptions.

Scheduled Maintenance #: 33818238
Posted on Feb 25, 2026 - 16:35 EST

WIRE - Lumen Scheduled Maintenance Mar 12, 2026 01:00-07:00 EDT

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to relocate fiber cable which is required in order to proactively avoid unplanned outages due to construction in the area.
Posted on Feb 16, 2026 - 10:52 EST
Feb 25, 2026

No incidents reported today.

Feb 24, 2026
NEWBE Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 EST
Scheduled - We will be upgrading the software on the network switches in the Executive and Founders board room.
This will cause a momentary outage while the switch reboots and installed the updated software.
Feb 23, 15:49 EST
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
PUTN & NEGA - Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 EST
Scheduled - We will be upgrading the software on the network switch at these locations.
This will cause a momentary outage while the switch reboots and installed the updated software
Feb 19, 08:59 EST
Feb 19, 2026
EAST & BALD - Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 EST
Scheduled - We will be upgrading the software on the network switch at these locations.
This will cause a momentary outage while the switch reboots and installed the updated software
Feb 17, 16:13 EST
BIRM,NALA,MORG,BALD - Lumen Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:00 EST
Scheduled - Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to replace faulty hardware and is required in order to resolve a network condition and prevent potential unplanned service interruptions.
Feb 4, 17:24 EST
Feb 18, 2026
WIRE - Lumen Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 01:00 EST
Scheduled - Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to repair/replace fiber and is required in order to avoid unplanned outages from damages related to a previous fiber incident.

Scheduled Maintenance #: 33670585
Jan 27, 15:38 EST
WIRE - Lumen Scheduled Maintenance #: 33732068
Completed - The scheduled maintenance has been completed.
Feb 18, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 01:00 EST
Scheduled - Lumen's 3rd party provider will perform maintenance within their network. This has been designated as URGENT. The nature of this work is a fiber cable repair and improve network eliability.
As this maintenance is not under the control of Lumen it may not be possible to reschedule it.
Feb 2, 18:39 EST
Feb 17, 2026
IBBIS v4.42.25: Fixes for Donor Testing, CUD, Product Sampling, Retro Registration, Billing, Bulk Orders, Record Storage, Conv to MNF, SDR and Phleb Performance
Completed - The scheduled maintenance has been completed.
Feb 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 EST
Scheduled - Maintenance Details:

This release includes critical defect fixes to multiple IBBIS programs and services.

1. DT Reconciliation: Filter pool DINs
Pooled platelet DINs are excluded from Donor Testing Reconciliation, preventing unnecessary reconciliation records for pooled platelet testing.

2. CUD: query for received In Transit shipments needs evaluation
Ensures receipt timestamps are recorded correctly for inter-site transfers and prevents shipping workflows from proceeding without proper receipt validation.

3. EIS Token issue when logging out
Resolves a rare login token issue that could occur when users log out after extended idle periods.

4. EIS – holding enter button in password field results in multiple submissions
Prevents repeated login submissions caused by holding down the ENTER key on the login screen.

5. Product Sampling processing fails when platelet count is missing
Updates product sampling to re-enqueue processing when platelet count data is unavailable instead of failing the queue job.

6. Wording started to appear on top of other words in retro-registration
Fixes UI rendering issues where long site names caused overlapping text during retro-registration searches.

7. Improve Logging and Performance of pkg_billpost.price_all
Improves billing job performance, replaces console output with structured logging, and enforces log retention cleanup.

8. Investigate missing numbers on coversheet for pools to RION
Corrects missing pool and random counts on RION coversheets and updates spacing to avoid conflicts with shipping labels.

9. GNV – Issues with uploading a file to the equipment link for LSID 116200
Resolves file upload errors for equipment documentation by increasing the allowable upload size.

10. GNX – Converting to Manufacture Low Count Platelet, – ORA:01403 Error
Fixes an ORA:01403 “No Data Found” error when converting an APH platelet product with an added bag that lacks a tubing tare weight entry into a frozen manufacturing product.

11. IBBIS does not automatically UDT Testing Only donations when the SDR is scanned
Fixes a defect where Testing Only visits were not properly closed, ensuring Scan SDR automatically performs UDT processing without manual intervention.

12. Phleb Performance – Platelet charts aren't counting QNS
Corrects QNS calculations in platelet performance dashboards so Single, Double, Triple, and QNS values are accurately reflected in charts and percent-to-inventory calculations.

13. CASI – BP/Pulse fields improperly display yellow for acceptable measurements
Corrects CASI warning logic so yellow indicators display only when blood pressure or pulse values fall within defined warning ranges that require Medical Director awareness, preventing confusion for acceptable measurements.


MAINTENANCE IMPACT: The following services may be temporarily unavailable for the duration of this maintenance:
• EIS
• IBBIS
• Documentation Library

If you encounter issues relating to this maintenance, please report the problem to the Help Desk as described in procedure EMP.3.3 (Report a Computer or Network Issue). If this issue is critical, call the Help Desk at (352) 224-1685.
Feb 13, 10:17 EST
Wireless Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:00 EST
Scheduled - We will be performing firmware upgrades for our wireless access points. This is to resolve an issue where clients disconnect and are unable to reconnect.

NEWBE will not be affected by this maintenance.

Maintenance starts at 2AM EST(1AM CST).
Feb 16, 14:33 EST
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
ALL - IBBIS/Beacon Slowness
Resolved - This incident has been resolved.
Feb 13, 15:23 EST
Monitoring - IBBIS / Beacon issues seem to be resolving. IT is continuing to monitor things. If you experience further issues, please call the helpdesk at x41685.
Feb 13, 13:09 EST
Investigating - IBBIS / Beacon are currently running slowly. IT is aware and working on resolution.
Feb 13, 11:08 EST
Feb 12, 2026
System Updates
Completed - The scheduled maintenance has been completed.
Feb 12, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 EST
Scheduled - LOCATION(S): All locations

MAINTENANCE IMPACT: The following services may be temporarily unavailable for the duration of this maintenance:

• Internet and cloud services including: Atlassian, Slack, Git, SharePoint, NetSuite, and TDC
• Email Services including Outlook, Outlook Web Access and mobile device synchronization
• Antigen Plus
• Documentation Library
• Department Shares and Redirected Documents
• Terumo - Vista
• Solarwinds
• Cobra
• Axis
• Myla
• FACSLink
• Rational\ClearCase
• Netwrix - NPS and Auditor



If you have any questions relating to this maintenance, please call the helpdesk.
Feb 9, 08:45 EST
ALL - PowerDMS Outage
Resolved - PowerDMS has been fully functional for over 24 hours. If you continue to have any issues, please call the help desk at x41685.
Feb 12, 08:44 EST
Monitoring - The PowerDMS site has been up for over an hour. Waiting on final work from company that manages this site before closing our Statuspage. Will continue to monitor through the night.
Feb 10, 17:56 EST
Investigating - PowerDMS (our documentation library) is down right now. This is an external website and the company that maintains it is aware and looking into it. We will keep everyone notified as we get any updates. If you have further questions, please reach out to the helpdesk at 41685.
Feb 10, 16:58 EST
Feb 11, 2026
SUWA - Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 07:00 EST
Scheduled - We will be upgrading the software on the network switch at SUWA.
This will cause a momentary outage while the switch reboots and installed the updated software.
Feb 9, 14:45 EST
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