DEA and BIR - Network Issues

Incident Report for LifeSouth IT

Resolved

The ISP mentioned that the circuits have stabilized, we switched back to the primary circuits and we validated no more packet losses.
Posted Oct 21, 2026 - 09:18 EDT

Identified

We have opened a service ticket with the Internet provider. We are currently awaiting updates.
Posted Oct 20, 2026 - 18:57 EDT

Investigating

We have found latency issues with the primary ISP (Internet Service Provider) for Decatur and Birmingham, we switched the Internet connection to the secondary Internet connection until the primary connection is fully repaired. If you have any questions please feel free to contact the Helpdesk at x41685.

https://lifesouth.atlassian.net/browse/HD-210072
https://lifesouth.atlassian.net/browse/HD-210075
Posted Oct 20, 2026 - 18:36 EDT
This incident affected: Central Alabama (BIRM), North Alabama (MORG), and Network.
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