ALL - Cisco Secure Client - "Untrusted Server Blocked" Warning Coming Up

Incident Report for LifeSouth IT

Monitoring

A fix has been implemented, we are monitoring the results. If you still experience this issue, please reach out to the Helpdesk immediately at x41685
Posted Jan 06, 2026 - 18:55 EST

Investigating

We have reports of users still experiencing the "Untrusted Server Blocked". We are currently investigating this error, updates to follow soon
Posted Jan 06, 2026 - 15:54 EST

Monitoring

Connectivity issues experienced yesterday should now be resolved. A resolution has been implemented that allows wireless devices to connect to the LS-PROD Wi-Fi network. Some devices may display the security prompt shown in the image. If you see this prompt, please select Connect to proceed.
If you continue to experience connection issues, please contact the Helpdesk at 352-224-1685 or x41685 for assistance.
All wired devices connected via Ethernet cable should be fully operational and do not require any user action.


Please see an image of the prompt in the Slack Systemwide-Notifications
Posted Jan 02, 2026 - 02:31 EST

Update

Sites that are officially back up and running:
NALA - Hospital Services and Components
FICO - Hospital Services, Components, IRL
BIRM - Hospital Services, Components, IRL
CIVI - Hospital Services, Components, IRL
GATL - Hospital Services, Components, IRL
MONT - Hospital Services, Components
MOBI - Hospital Services, Components
Posted Jan 01, 2026 - 20:23 EST

Identified

A workaround is being implemented currently. Updates to follow shortly.
Posted Jan 01, 2026 - 19:09 EST

Update

We are continuing to investigate this issue.
Posted Jan 01, 2026 - 15:13 EST

Investigating

We are currently investigating this issue.
Posted Jan 01, 2026 - 15:10 EST
This incident affects: North Florida (CIVI, ALACH, CHIEF, SUWA, PUTN, VALD, DC1, JONES), South Florida (HERN, INVER, CITR, MARI, VIL, SPH, TMP), First Coast (FICO, PAL, FRU, FLE), Georgia (GATL, NEGA, SOCR, LAW, CMI, ALP), North Alabama (NALA, MARS, CULLM, MORG, SHOL, ATH, MAD, ATT, LOG), Central Alabama (BIRM, TUSC, ANNIS, TSC, LED, PELHAM), Coastal Alabama (MOBI, BALD, FOL), South Alabama (MONT, EAST, WIRE, PAT, COL), and Network, NEWBE.